Terms of service

Terms and Conditions

Welcome to Estella Qatar. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms.

1. General Information

This website is operated by Estella Qatar. Throughout the site, the terms "we", "us", and "our" refer to Estella. We offer this website, including all information and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Use of the Website

By using this website, you represent that:

You are at least the age of majority in your country or region.
You will not use our products for any illegal or unauthorized purpose.
You will not transmit any viruses or malicious code.

3. Product Information

We make every effort to display product details (such as sizing, colors, and descriptions) as accurately as possible. However:

Colors may vary slightly due to screen settings.
Measurements are approximate and may have slight variations due to the handmade nature of some garments.

We reserve the right to modify or discontinue any product without notice.

4. Orders & Payments

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order at our discretion.

We accept online payments through supported secure payment gateways. By placing an order, you authorize us to charge your payment method.

5. Shipping & Delivery

We deliver across Qatar and select international locations. Shipping timelines may vary based on your location.

Delays due to customs or courier service issues are outside of our control. Shipping charges (if any) are non-refundable.

6. Returns & Exchanges

We do not offer refunds. Only size exchanges are permitted within 30 days of delivery, subject to product condition and availability.
To request an exchange, contact us at: estella.qa@gmail.com

Read our full Return & Exchange Policy for more details.

7. Intellectual Property

All content on this site (logos, product images, graphics, text, layout) is the intellectual property of Estella Qatar and may not be used or reproduced without written permission.

8. Privacy Policy

We respect your privacy and are committed to protecting your personal data. All customer information is handled according to our Privacy Policy.

9. Limitation of Liability

Estella Qatar shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of or inability to use our website or products.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Qatar. Any disputes shall be resolved under Qatari jurisdiction.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page. Continued use of the site following any updates constitutes acceptance of those changes.